JvdW
Jolene van der Westhuizen
1 reviews | Active since May 2019
22 May 2019, 15:47
Vodacom: Account overpaid' expecting reimbur*****t Jolene W | 16 May 2019, 18:49
I posted anconplaint on the 16th od May Vodacom rep**** that someone will be assigned to my case. Still no one has responded. Please refer back to my previous complaint. This is really terrible service. No one.... not even one person in Vodacom is able to resolve this matter. All giving me the same answer. No wonder all the posts on Hello Peter. Terrible customer service. All promises and no delivery.
Vodacom: Account overpaid' expecting reimbur*****t. Jolene W | 16 May 2019, 18:49
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Replies (3)
Vodacom's replyOfficial
22 May 2019, 16:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 16:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 May 2019, 12:03Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Consumer Website Team
Vodacom's reply23 May 2019, 12:03
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Consumer Website Team
JvdW
Jolene van der Westhuizen's updateReviewer Update
23 May 2019, 18:34I am pasting this now from your previous response.
Vodacom. You will find in my email trail for the past few weeks I have said clearly that I am currently not available on my cellphone and I then provided 2 ways of contacting me, via email or via my other mobile number (overseas currently with an overseas number)... this is how one of your own consultants from Vodacom made contact with me, Jeremy Meyer, on the 5th of May. I am laughing at this moment because I cannot believe this. This goes to show that you did not investigate the full email trail, before telling me on Hello Peter that you could not reach me. Please, rather investigate the full email trail and then see what has been discussed and what contact details did I provide. Furthermore, while investigating the email trail you will find I requested statements! STILL waiting for those. This is wasting my time. Sort this out already.
Vodacom. You will find in my email trail for the past few weeks I have said clearly that I am currently not available on my cellphone and I then provided 2 ways of contacting me, via email or via my other mobile number (overseas currently with an overseas number)... this is how one of your own consultants from Vodacom made contact with me, Jeremy Meyer, on the 5th of May. I am laughing at this moment because I cannot believe this. This goes to show that you did not investigate the full email trail, before telling me on Hello Peter that you could not reach me. Please, rather investigate the full email trail and then see what has been discussed and what contact details did I provide. Furthermore, while investigating the email trail you will find I requested statements! STILL waiting for those. This is wasting my time. Sort this out already.
JvdW
Jolene van der Westhuizen's update23 May 2019, 18:34
Reviewer Update
I am pasting this now from your previous response.
Vodacom. You will find in my email trail for the past few weeks I have said clearly that I am currently not available on my cellphone and I then provided 2 ways of contacting me, via email or via my other mobile number (overseas currently with an overseas number)... this is how one of your own consultants from Vodacom made contact with me, Jeremy Meyer, on the 5th of May. I am laughing at this moment because I cannot believe this. This goes to show that you did not investigate the full email trail, before telling me on Hello Peter that you could not reach me. Please, rather investigate the full email trail and then see what has been discussed and what contact details did I provide. Furthermore, while investigating the email trail you will find I requested statements! STILL waiting for those. This is wasting my time. Sort this out already.
Vodacom. You will find in my email trail for the past few weeks I have said clearly that I am currently not available on my cellphone and I then provided 2 ways of contacting me, via email or via my other mobile number (overseas currently with an overseas number)... this is how one of your own consultants from Vodacom made contact with me, Jeremy Meyer, on the 5th of May. I am laughing at this moment because I cannot believe this. This goes to show that you did not investigate the full email trail, before telling me on Hello Peter that you could not reach me. Please, rather investigate the full email trail and then see what has been discussed and what contact details did I provide. Furthermore, while investigating the email trail you will find I requested statements! STILL waiting for those. This is wasting my time. Sort this out already.