Vodacom Account of a Deceased one

Please see email below that was sent and till date no response from anyone.

Good day

This has now been brought to your attention numerous times and still nobody has been of any assistance to this.

My husband passed away on 16 June 2017. He had a vodacom contract and we paid the contract in full and after that requested that vodacom put data, airtime and sms worth R267 on the prepaid number ********** . After my husband passed away I went to Vodacom in Nelspruit requesting that the debit order be stopped and that the number just continue being a prepaid number as I will buy airtime and data myself. Nobody there could help me as they said they don't know how. After that numerous emails have been sent and still no one has rep**** to any.

I cannot stop the debit order myself as my husbands bank account has been closed. I need this debit order cancelled and I need the airtime, data ect you put onto this number every month to also stop and be just prepaid. They still put airtime and data on the number after numerous attempts to stop it and the money is now in arrears as no one at vodacom is of any help. I do not have the money to pay it as it was my husbands accounts.

I have attached his death certificate, ID copy and my ID copy. Please get back to me ASAP.

Kind Regards