rS
robert S

1 reviews | Active since Dec 2014

31 Mar 2018, 07:13

vodacom account number none existant

had fibre installed from Vodacom for 2 months now , its working ok but I cant get my account number from them which I need , they deduct the money which is fine , but I need my account number to get my landline ported. help !!

0
Replies (3)
Vodacom
Vodacom's reply31 Mar 2018, 08:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Mar 2018, 08:56
Official

Dear Client

I have escalated this matter to the Fibre Escalations Team for further review and comment. An update will be provided as soon as possible.

Kind regards

Rashieda

Vodacom
Vodacom's reply05 Apr 2018, 14:35
Official

Dear Robert

I liaised with the Fibre Team and responded to your with resolution via email.

Kind regards

Rashieda

Vodacom Consumer Website Team