Vodacom account number: I***-6

Good day,<br> <br> I went to the Vodacom store in Alberton last week of May to apply for a contract, I then qualified for an airtime monthly contract of which they deduct R39.00pm. The contract was approved & the agreement was that they will do a debit order from 25/06/2015. There was no debit order done or airtime transferred to me. I than contacted the sales lady Mildred who had helped me prior for more than 4times this month & we spoke & her response to every call was that she will call me back of which she did not. I than received a tax invoice from Vodacom & called her on the 21/07/2015 to query about the invoice, she gave me an *** number of which I had to call to cancel the contract, I then called & still no help from them as they said they don't have an option to cancel the contract on their side I than called Mildred back & she told me they cannot also cancel contracts from their side. The reason I am cancelling is because their promise to deduct on 25/06 was not met & I also did not get any sort of feedback despite the many calls I made to Mildred. I received a bad customer service & I do not want to continue with the contract.<br> <br> Kind regards<br> Kutlwano Faith Mahonko<br>