Vodacom Account Number

Dear Vodacom

I have settled my account in December and 8 months later my name has not been cleared, I am failing to get any help from your collections department and this is having a major impact on my credit score

I have been a customer since 2011 and I even changed networks because of such incompetency from your employees

please assist me with this issue as I am unhappy because I was able to fulfil the promise and agreement made to pay of my account however I am not getting any help from vodacom consultants