MP
Melindie P
1 reviews | Active since Jul 2016
12 Nov 2019, 08:55
Vodacom account - M du Plessis
I've made an EFT payment on the 31 August to my Vodacom account, and since then I'm struggling for Vodacom to allocate the amount in their bank account to my Vodacom account. After several emails and telephone calls, only promises that are made nothing shows in my Vodacom Statements. I've also sent them several time the proof of payment. I've received emails from Moleboneng Monaisa, Anita Lutya, Jeremy Meyer, Charne Petersen and Tshepo Moletsane.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Nov 2019, 09:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 09:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Melindie P's updateReviewer Update
21 Nov 2019, 11:58Another week has gone by and still didn't received any response from Vodacom after Dean has promised me that Estelle of the Accounts department will contact me to confirm that all the details I've sent to Vodacom was enough to find the payment.
MP
Melindie P's update21 Nov 2019, 11:58
Reviewer Update
Another week has gone by and still didn't received any response from Vodacom after Dean has promised me that Estelle of the Accounts department will contact me to confirm that all the details I've sent to Vodacom was enough to find the payment.