Vodacom account Issues

Vodacom states that my account is 2 months in the rears. I have phoned multiple times to get this sorted as I am not in the rears. They cannot pick up a payment from May 2024. I have been to Vodacom to get this sorted and they assured me that it was. But in January 2025 they placed on my credit rating that I am behind on payment. Which means I cannot get any loans personal or for my business. And this is a fault from their side. I have sent through POP's to them, but no response. I do not know what to do as I cannot visit vodacom shops for account issues, and when I phone the call centre agents are not of help to me.