1 reviews | Active since Oct 2014
Vodacom Account Issue
The worst service and South African business award goes to Vodacom.
Your staff are incapable of doing basic mathematics and the harassment I have been subject to is serial-****er-stalker level.
Firstly, I was over debited (yes, you accessed my account and took whatever you felt like - to me that is theft but we'll agree to disagree on that one). Then when I called to rectify the issue, you promised you would fix it and apply the right credits to my account for payment the following month. When I received the invoice for the next month I saw that you had gotten it wrong and contacted you immediately. I have tried numerous times to rectify this massive account issue and your staff just don't understand the basics of math.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Twila
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Twila
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
