TC
Twila C

1 reviews | Active since Oct 2014

23 Aug 2018, 13:37

Vodacom Account Issue

The worst service and South African business award goes to Vodacom.

Your staff are incapable of doing basic mathematics and the harassment I have been subject to is serial-****er-stalker level.

Firstly, I was over debited (yes, you accessed my account and took whatever you felt like - to me that is theft but we'll agree to disagree on that one). Then when I called to rectify the issue, you promised you would fix it and apply the right credits to my account for payment the following month. When I received the invoice for the next month I saw that you had gotten it wrong and contacted you immediately. I have tried numerous times to rectify this massive account issue and your staff just don't understand the basics of math.

0
Replies (3)
Vodacom
Vodacom's reply23 Aug 2018, 15:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TC
Twila C's update24 Aug 2018, 11:55
Reviewer Update
Since putting this review up and a Facebook post, I have had 10 calls from ********** 708. Not a single one of these calls had a real human being on the end of the phone. This is harassment and I am becoming very very very annoyed. Please can I real human being contact me?
Vodacom
Vodacom's reply24 Aug 2018, 14:40
Official

Hi Twila

As discussed, feedback was provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,