Vodacom account incompetence at expense of customer

Vodacom customer service regarding my incorrect billing has taken over 1 month and yet to have a resolution due to sheer incompetence from call service and escalations to accounts departments. Number in question: ********** for a 20gig 4G bundle of which i signed a contract 2 years ago for R500 pm. Incorrect billing in Sept of R1000 and no resolution has been done in terms of doing the proper accounting of billing. Calls Logged: 1. 26 Sept Ref: 1- ********** ********** 2. 28 Sept Ref: 1- ********** ********** 3. 17 Oct Ref: 1- ********** ********** 4. 26 Oct Ref: 1- ********** **********

Accounting record reconciliation to solve is quite simple but accounts department, escalations and customer services department at Vodacom are completely ***********. People at the call center cannot even communicate clearly nor can any cognitive logic prevails as i believe the competence is extremely low and poor. See below for the simple calculation on what vodacom owes but no one in the organization can do this and it is extremely frustration to deal with such incompetence. Charged 25 Sept = R 1,007.76 Charged 25 Oct = R 218.45 Owed to Voda 1 Sept = R 503.00 Owed to Voda 1 Oct = R 503.00 Total paid by customer = R 1,226.21 Total owed to Voda = R 1,006.00 Net Voda Owes customer = R 220.21

I would never own a contract with Vodacom if they willy nilly charge customers and cannot even resolve a simple query of incorrect billing from their side entirely.