AL
Al L
1 reviews | Active since Apr 2015
22 May 2019, 11:18
Vodacom Account I ********** -5 - Paid in full but still handed over
I closed my Vodacom account in 2015 and arranged to make payments for R405 per month which I faithfully did. The payment that had to be made at the end of June 2017 would be my last. Then I receive a call from VVM in September 2017 stating that I owe the amount for the balance of contract. I have been sending through the Statement dated 20 September 2017 that showed I am actually in credit with them in the amount of R397.18 as well as the initial balance of contract received when I cancelled the account, to no avail. The collectors have changed 3 times and every time I go through the same process and various calls with no reply or resolve.
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Replies (5)
Vodacom's replyOfficial
22 May 2019, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AL
Al L's updateReviewer Update
23 May 2019, 11:08Vodacom's reply:
Vodacom Account Number: I***
Please be advised that the customer paid her arrears amount and not her BOC, this BOC amount is what is being collected on currently. The customer would need to contact the collections agency Hammond Pole in order to confirm balances and setup an arrangement.
Their contact details are *** or ***.
REALLY?! So what was the BOC Invoices and subtracted from the credit on my account for???
Vodacom Account Number: I***
Please be advised that the customer paid her arrears amount and not her BOC, this BOC amount is what is being collected on currently. The customer would need to contact the collections agency Hammond Pole in order to confirm balances and setup an arrangement.
Their contact details are *** or ***.
REALLY?! So what was the BOC Invoices and subtracted from the credit on my account for???
image.png 112.68 KBimage.png 127.61 KB
AL
Al L's update23 May 2019, 11:08
Reviewer Update
Vodacom's reply:
Vodacom Account Number: I***
Please be advised that the customer paid her arrears amount and not her BOC, this BOC amount is what is being collected on currently. The customer would need to contact the collections agency Hammond Pole in order to confirm balances and setup an arrangement.
Their contact details are *** or ***.
REALLY?! So what was the BOC Invoices and subtracted from the credit on my account for???
Vodacom Account Number: I***
Please be advised that the customer paid her arrears amount and not her BOC, this BOC amount is what is being collected on currently. The customer would need to contact the collections agency Hammond Pole in order to confirm balances and setup an arrangement.
Their contact details are *** or ***.
REALLY?! So what was the BOC Invoices and subtracted from the credit on my account for???
image.png 112.68 KBimage.png 127.61 KB
AL
Al L's updateReviewer Update
23 May 2019, 11:10image.png 127.61 KB
AL
Al L's update23 May 2019, 11:10
Reviewer Update
image.png 127.61 KB
AL
Al L's updateReviewer Update
23 May 2019, 11:10image.png 112.87 KB
AL
Al L's update23 May 2019, 11:10
Reviewer Update
image.png 112.87 KB
AL
Al L's updateReviewer Update
23 May 2019, 13:57Finally Resolved, thank you!
AL
Al L's update23 May 2019, 13:57
Reviewer Update
Finally Resolved, thank you!