MP
Mariaan P

1 reviews | Active since Jan 2012

07 Mar 2017, 15:41

Vodacom Account Handover Unjustified/Possible ***** in transfer of account

<p>I was handed over by Vodacom for outstanding money I wasn't aware was outstanding as everything was paid by the user of this account my husband Daniel Jacobus Prins.</p> <p>I opened an account for my soon to be X-husband Daniel Jacobus Prins as he was blacklisted with Vodacom and couldn't get an account of his own. He paid the account varying between debit orders and EFT's from his at one stage cheque and later savings account. Last year he went to Vodacom to transfer the account from my name to his which Vodacom gladly assisted with. To my knowledge I also didn't sign the paperwork for this transfer as at the time of transfer we were meant to go to a store together and I didn't sign any transfer docs within that period. So needless to say Vodacom did the transfer of the account without me being aware that it has been arranged. I would also think that the account needs to be settled before the transfer goes through on the other person's name. Which obviously didn't happen as Daniel Jacobus Prins got the sms's of the overdue account but neglected to pay it as this was his expense but on my name and what a better way of getting back at his wife.</p> <p>So, this debt needs to be included in his account with Vodacom. He still has the same cell number as before ********** . Please send me the transfer of account documents or I lodge a ***** case against Vodacom.</p> <p>If this issue affects my credit rating in any way I will take it further. This debt is not mine to pay. Please recover it from the rightful owner. If you can transfer an account without informing me you need to recover your money from the person that the account was transferred to. </p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 10:52
Official

As per telephonic discussion,feedback provided.

Regards

FM