1 reviews | Active since Mar 2017

20 Mar 2017, 10:37

Vodacom Account Hacked for R184 000

<p>So we too need help with ********** having hacked my Dad's Vodacom Account. He first received a bill of R 134 000 after 1 month usage. He went to complain at Vodacom H/ Office and they told him there was nothing wrong with his account. They then decided to debit his account with the said R 134 000. He eventually got Standard Bank to reverse the payment after they had shut his account because it was now heavily in overdraft. He has requested an itemeised billing and is still waiting for this from Vodacom after 3 weeks. He closed his account and is now using a pay as you go account for the last 4 weeks. Last week he received another account from vodacom for R 50 000 when the sim card has been out of the phone and not being used and after he asked vodacom to close the account. He has been to H/Office 4 times now and no luck in wiping off the R 184 000 bill. Now social media everywhere will know what Vodacom service is like.<br /><br /></p>

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team