Vodacom Account *****

<p>An account was opened on my name and ID number and set to debit my account. When i saw the first debit i reversed it and lodged a complaint with vodacom in August 2015, they asked me to send an afidavit and i did. In December of the same year i phoned to track the progress on the matter and was asked to send the same documents, and i did. A year later the matter is not resolved. I phoned their customer care and it seems no one is able to assist. I started a online chat and chatted for a while with Arthur and then with Mpho, they were not able to give solution. </p> <p>Hi Mahlomula Gumede. Welcome to Vodacom's Online Chat.</p> <p>Arthur, a Chat_Accounts consultant, has joined the conversation.</p> <p>Mahlomula Gumede: I have a query</p> <p>Arthur: Hi there</p> <p>Mahlomula Gumede: Account : ********** 4 was opened **********ly using my details.</p> <p>Arthur: Okay please give me your ID number</p> <p>Mahlomula Gumede: ********** 640088</p> <p>Arthur: Thank you. It does not show any of your information as I put it in the system</p> <p>Mahlomula Gumede: But it appears on my credit report as owing R14950</p> <p>Arthur: Please call our ***** department on the number ********** 605</p> <p>Mahlomula Gumede: ohk, will do, thanx</p> <p>Arthur: No problem, anything else that you want me to do for you?</p> <p>Arthur: Are you still there?</p> <p>Mahlomula Gumede: still here, just phoned the number twice, it is engaged</p> <p>Mahlomula Gumede: is there not an email address we can use?</p> <p>Arthur: Unfortunately not. please try in the next 30 minutes</p> <p>Mpho, a Chat_Accounts consultant, has joined the conversation.</p> <p>Mpho: Hi Mahlomula Gumede</p> <p>Mahlomula Gumede: Hi Mpho</p> <p>Arthur has left the session.</p> <p>Mahlomula Gumede: I have an account that appears on my credit report that i know nothing about. i suspect it was opened **********ly</p> <p>Mpho: Ok I can see you where chatting to Arthur & he just gave you our ***** department number which is ********** 605</p> <p>Mahlomula Gumede: we cant get through at the moment</p> <p>Mpho: Can you give me the number in question please</p> <p>Mahlomula Gumede: We only have the account number as it appears on credit profile ********** 4</p> <p>Mpho: Are you the account holder?</p> <p>Mahlomula Gumede: well, the account seems to be in my name but i did not open it</p> <p>Mpho: Can you give me your ID number please</p> <p>Mahlomula Gumede: ********** 640088</p> <p>Mpho: I have checked via your ID theres no Account</p> <p>Mpho: Your account is under Legal</p> <p>Mahlomula Gumede: Mpho as explained before i dont have an account with your company and now i have a bill. All i want is my profile to be rectified and your company must remove or investigate further..I have been sent from pillar to post calling numbers after numbers and i an getting irritated.</p> <p>Mpho: Ok please call our Legal department on ********** punch in your ID number then it will put you through</p> <p>Mahlomula Gumede: No I am not making any contact with any department.....you are Vodacom you must tell them to call me to sort it out....as i said earlier i am tired of calling</p> <p>Mpho: They don’t do out bounds call unfortunately</p> <p>Mahlomula Gumede: That is not my problem tell your manger to contact them I am referring this matter and all correspondence from inception to Speak out</p> <p>Mpho: Mahlomula Gumede ok for the manager you can just call 082111</p> <p>Mahlomula Gumede: This matter is not a legal matter but ***** you should have at least referred this matter to be investigated, i told you I DON'T HAVE AN ACCOUNT WITH YOU</p> <p>Mahlomula Gumede: I am on hellopeter Now</p> <p>Mpho: Yes to be dealt with from our Legal department because we cannot even access the account on our side</p>