jW
james W
1 reviews | Active since Jun 2014
17 Jan 2022, 13:31
Vodacom Account Error with ITC
I received ITC notification that I still have an active account (I***) with Vodacom with a monthly installment of R240.00
I havent had a Vodacom account in many years, and do not pay for this account. Can Vodacom please remove this account from my ITC immediately.
I want confirmation in writing that this account has been removed from my credit profile.
Thank You
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jan 2022, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2022, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2022, 12:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated. Our team also confirmed that a paid up letter was also submitted via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated. Our team also confirmed that a paid up letter was also submitted via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2022, 12:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated. Our team also confirmed that a paid up letter was also submitted via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated. Our team also confirmed that a paid up letter was also submitted via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,