WVdB
Wilma Van den Berg
1 reviews | Active since Jan 2024
04 Apr 2024, 14:57
Vodacom account
After a year struggling with a *****ulent transaction on my Vodacom account and complaining on Hello Peter Thato Chuene, Executive Client Liaison Officer from Vodacom contacted me on 15 March 2024, 26 March 2024 and 27 March 2024 not only did this gentleman resolved the problem having this transaction blocked, but also arranged for the full amount be credited to my account. Thank you Thatu we need more people like you that understand what service to clients mean and deliver this service in a curtous, respectfull and friendly manner. Regards Wilma
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Vodacom's replyOfficial
05 Apr 2024, 07:45Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards,
Consumer Website Team
Vodacom's reply05 Apr 2024, 07:45
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards,
Consumer Website Team