RM
Razaak M

1 reviews | Active since Feb 2017

19 Jul 2022, 09:10

Vodacom account disaster

I've just received a very rude call from HP Attorneys for an outstanding debt owed to Vodacom. I had a number of contracts with Vodacom and all of them have been moved to prepaid. The last one was moved about 6 months ago. I explained to the woman that called that I have confirmation that nothing is owed, and I have not received any invoices or statements since the beginning of the year.

She was shouting at me stating that I definitely owe Vodacom otherwise we would not be having this conversation.

Doesn't Vodacom read their own statements which read a 0 balance? If no invoices and statements have been issued for over 6 months why is there a debt collector calling me making wild accusations?

Please could you resolve this internal matter and not hassle me unnecessarily? I'm a business owner and do not have the time or energy for this...

0
Replies (1)
Vodacom
Vodacom's reply19 Jul 2022, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team