JM
Japie M

1 reviews | Active since Feb 2015

04 Jul 2017, 13:21

Vodacom account disaster

<p>I disputed an amount on one of my phones. They said they will investigate and report back. I am still waiting. In the meantime they blocked all my phones because if a R150 dispute which they never reported back to me. They even blocked me to pay my account by EFT. How intelligent is that?</p> <p>Yesterday they reported that payment was received but all my phones are still blocked. How much money have they received from me as a loyal customer since 1994. I never missed a payment. Then they started with ********** transactions and from there on it is a disaster. Operaters give you different stories. Every time you talk to a different person. They don't have phone numbers where you can phone them although they work for the "biggest" phone company. They never come back to you as they promise. Just raking in the money. </p> <p>I will avoid them like the plaque. Their service is pathetic. </p>

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Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JM
Japie M's update04 Jul 2017, 15:06
Reviewer Update

At your own damn time while you blocked all my phones. Just cancel all my contracts then you are rid of me and we can have peace.