1 reviews | Active since May 2018
Vodacom account department incompatancy
Last month (April 2018) Vodacom made a double debit order on my account and said I was in the rears. After investigation I found that I have not skipped a payment because it's a debit order. I phoned vodacom accounts department and they said there was a double debit order generated and they can refund my money meaning I'm in credit now and that there will be no debit for this month (May 2018). This morning I get a bank notification that the debit order has gone off again. I'm am fed up with vodacom and their incompetence and their lying staff and will be ending all my contracts
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)