Vodacom Account Deletion

I had some Financial difficulties on my but was making a payment to the account maybe not the full amount but making a payment of R1000 to wards my acc my account came down to the amount of about R4600 and then we went in to lockdown. so for the last 2 months if i am not mistaken i have not made a payment and own up to that. so i received a sms from vodacom that my account will be deleted if payment is not made to the account or some thing like that, so on the 06/05/2020 i loaded airtime to my account to be able to WFH. On the 07/05/2020 my line was dead no incoming or outgoing. i went to the vodacom store in the Grove mall to a help me resolve the problem. Jodie the supervisor of the store was assisting me at that time and the recording can be pulled from his number. so he advised that the is admin lock my account and we need to call *** so we did after about a 30min call the lady advised me that my line is marked for deletion. so i asked the lady what amount is outstanding in order to save my account she advised i need to make a payment of R6574 so i advised het i will try to get the money as this was at about 14:00 in the afternoon. i managed to get the funds but at this stage was to late. so on the 08/05/2020 i went to the vodacom store in menlyn maine to pay the account which i did even paid a bit more R6600. so we called the *** number again low and behold account is still blocked now at this point i was calling from a ladies phone in the store dont have her name but will get for the ombudsman letter and ended up speaking to a gentlemen at the call center that advised me that there is ***** on my account and and the investigators will contact inturn i did advise him no calls can be received on my *** so i gave him an alternative for them to contact me on he did advise they will be calling in the next 1 hour wow still waiting. like a fool i called the the *** number again and ended up speaking to a Pontsho that was eager to assist me with the whole ***** thing on my account to get all the docs sorted even sent me an sms with the details of where to mail every thing *** low and behold emails returns as undelivered. so on the morning of the 09/05/2020 i went to the attubury vodacom store as this is by my house to find out what is going on so Eugene from the store was assisting give him and the other store staff 5 stars for service. he looked at my account and advised my line was deleted off the system gone. so once again 082 was call from his phone so the recording can be pulled. he spoke to a call center staff member that was quite rude on the phone that Eugene actually said to her that the customer is standing by me. so the call center advised me that there is nothing they can do if you dont pay the account we cancel the line and Eugene advise the line was not canceled it is deleted off the system the call center agent first argued about it that it is not possible and after a few minutes went quiet also makin no mention about the ***** just advising that the line was actualy deleted on the 7th allready. *** make me run around like a headless chicken thinking that there is ***** on my account. my life is on that number since 2005 everting my banking my work my clients my company all in one line gone and get told sorry we cant help. 3 lines on the same account and one line is deleted does not make sence as the debt is on the account why if in prelegal the line is deleted no one had the courtesy to call me and advise me listen we are deleting your line. i am going to refer this to the Ombudsman and actually thinking of opening a case of theft against vodacom for *****ing airtime. Best part of all of this is the incompetency of the call center as the line was deleted on the 7th and every body i have spoken to advised me there is ***** on my line