Vodacom Account deleted without knowledge

Good day

The bottom mail was send to subscribecollections@vodacom on 17 Feb 2020 to expain my account situation and with a payment arrangement for this mess of my account. But still I've received a sms on 4 Sept 2020, from the Debt Collection Company, they already put me on ITC and demand to pay the full R7600 immediately. No communication from vodacom since I've send the mail, just the sms from Debt Collection. Please help as this was not my fault what happed to my account. Good day

I just want to find out what is going on with my account.

In September 2019 vodacom suspended my account and then I paid R640 on 10 October 2019 but my line wasn’t reinstated. (see attached doc 4 – first message) So I phone the customer care and find out what is wrong with my account. The lady on the line told me my account was in arrears with R9000, and I told her is was impossible. But she kept on arguing with me the I have to pay the R9000 first then my line will be reinstated. You can listen to the phone call. After I got home I phone again and a another lady send me a statement of my account via mail ( attached doc 1). And on the statement my account was in arrears with R2715 and not R9000 like the other lady told me the first time.

After I spoke to the first lady, my phone was working like a pre-paid contract, I had to recharge my airtime and data and I couldn’t use my contract data. For the next 3 months I have received my statement from Vodacom with a R0.00 amount to pay. No one phoned me or had communication via mail or sms or nothing. The next that I’ve received was a sms on 30 Dec, that the amount of R2044.09 will be deducted on 3 Feb 2020. (see attached doc 2). According to me that was the payment arrangement made by Vodacom to settle the arrears amount. Still no one has phone or explained to me what is going on with my account.

Then on 9 Jan 2020 (attached doc 3 – 2nd message) I’ve received a sms that my services are due for immediate deactivation. And I need to pay R8516.40. I phone *** and if I can recall, I spoke to a Karabo, and he told me my line was already deactivated and nothing can be done. You can go and listen to the call. Then immediately after I spoke to him, my line was back on the contract but it was still suspended. (see attached doc 4 – last message) So I made a payment of R100 as this was all I had to pay on that day, and my line was still the same. But according to me there was a payment arrangement to pay the arrears of R2044.09 on 3 Feb 2020.

Then on the 14 Jan 2020 I received the same sms (attached doc 3 – 3dr message) that my line was due for immediate deactivation and I must pay R8868.07. And then my line was cut off.

So the next day I phoned a lot of people in Vodacom and no one could help me with this situation. Then I received this letter below from Vodacom that I need to R8228.42 with in 21 days. There is now way I can make this payment as no one explained to me what the hell was going on with my account and I have been using this number for my business the last 10 years. And now I had to change my number and lost a LOT of business. This week I’ve received my invoice for Jan 2020 and I need to pay R4628.19 for Jan? I still don’t know what is going on or what I must pay.

I just feel that no one told me what was happening to my account in October, or in Jan. If I knew the arrangement to pay the arrears amount in Feb 2020 was not set I would have made payment to avoid the deactivation of my number.

So now I’m left with all the debt from Vodacom and like I said, I have lost a lot of business due to my number that had to change. And all that everyone told me in Jan was that my number is gone and no one and do anything about it. I’ve made a few calls and you can go and listen to that as well.

So I’m trying to get my business back on its feet and I will only be able to make a R200 payment per month at this stage, hopefully my business will pick up again so I can pay the rest back. I’m just not sure for what the R8228.42 is and then what is the R4628 is for.

Hope someone can clear this up for me.