Vodacom: Account Contract Dispute

Good day,

My Vodacom account for the product that I took for 24 months ended on the 30'th November 2022.

I was up to date with all my monthly payments.

Before my account expired I logged a query and reached out to Vodacom to ensure my contract sim card is switched to Pay As You Go and to cancel my contract.

I saw middle December 2021 that my account is still getting billed and politely tried to reach out again via call in and getting rudely disconnected hoping to get called back again, I have also send out an e-mail on the 22th December 2021 to Vodacom.

Vodacom continued to bill my account and for the last two months it seems that they have added additional late penalties to the invoice.

I have received a Warning Letter today from Vodacom which demands payment within 7 days and will send my personal information to Credit Bureau.

As a loyal customer that kept up my part of the contract until it ended, I was not paid with the same type of loyalty or service expected.

This is unacceptable and I do urge any future customers to take note and think twice before considering a contract with Vodacom. I do feel that if Vodacom reached out and responded on my e-mails, appropriate feedback on my initial request and explanation within why my account still is not canceled as requested and keep getting billed then I'd be open to engage to what ever dispute Vodacom would have concluded.

As mentioned previously, my 24 month product contract was paid successfully and I have requested my sim card to be switched to Pay As You Go because I was not interested in getting billed for the airtime/data used on that sim card after my contract expired.

Kindly find plausible reason Vodacom and improve Customer Service in the accounts department. I would like this to get resolved account canceled as requested and resolved URGENTLY and if there are disputes to properly communicate a valid reason why my request was not actioned.

I thank you.

Kind regards Kosie