jG
jade G
1 reviews | Active since Nov 2013
10 Dec 2021, 20:06
Vodacom Account Concern
After going back and forth with Vodacom the credit bureau now also picks up that I have an account which I don't. Previously it was just my bank. I was promised a letter as proof that I don't have an account that I could provide to them but to date (since June) I haven't received it. A few months ago my bank did not have record of this now this year it popped up as if it's a new account.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2021, 12:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2021, 12:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2021, 10:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2021, 10:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,