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Lisa
1 reviews | Active since May 2023
08 Nov 2024, 12:09
Vodacom account complaint
Good Day
I am absolutely disgusted with the service I have received from Vodacom. I have been with them for over 3 years. Last month I went for my upgrades which went fine etc. I paid my bill now this month I received my bill which has increased by R1610.00 extra. I called their call centre to be told it's accessories but they were taken out at the beginning. Now 3 years later I am being charged extra for accessories. Nobody at Vodacom can explain why my account has jumped by such a high amount. Vodacom needs to sort this out as my account accoring to my calculations is only supplosed to be just over R3000.00 but they saying its R4800.00
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Replies (2)
Vodacom's replyOfficial
08 Nov 2024, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2024, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lisa's updateReviewer Update
13 Nov 2024, 12:49Good Day
No one has contacted me this is exactly my issue with Vodacom. They never get back to a client the service is really poor. I have called many times and the consultants can never resolve the matter or explain why. I demand this be dealt with today 13/11/2024
No one has contacted me this is exactly my issue with Vodacom. They never get back to a client the service is really poor. I have called many times and the consultants can never resolve the matter or explain why. I demand this be dealt with today 13/11/2024
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Lisa's update13 Nov 2024, 12:49
Reviewer Update
Good Day
No one has contacted me this is exactly my issue with Vodacom. They never get back to a client the service is really poor. I have called many times and the consultants can never resolve the matter or explain why. I demand this be dealt with today 13/11/2024
No one has contacted me this is exactly my issue with Vodacom. They never get back to a client the service is really poor. I have called many times and the consultants can never resolve the matter or explain why. I demand this be dealt with today 13/11/2024