1 reviews | Active since Aug 2018
Vodacom Account Change
Good day , My husband passed away recently. My Vodacom account was on my husbands name. I app**** for the account to be transferred to my name and be debited from my bank account. They requested all the necessary documents to do the transfer onto my name , so they cancelled my phone account after I made a cash payment. They want me to hand in 3 months bank statements for proof of income to transfer it to my name. I only received one months pension on the 10th of July so far after my husband passed away. They don't want to reactivate the account before handing in all the statements. So the account is still in my late husbands name. I spoke to one of the ladies at Vodacom shop , she informed me that it is ******* for me to have the contract on my late husbands name. I hope you can assist me on this matter.
Thank you Regards Rene Nortje
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
