Vodacom account cancelation

1. The upgrade on *** will be canceled, with no charges to myself. I have signed no contract for the upgrade. Vodacom can arrange to collect the phone and the watch. I will revert back to my old plan that I had on this number. The invoice/ statement will be altered to reflect the old plan that I had. With costs for the new phone and accessory removed, along with the new plan cost.

2. The charges for Contract Cover will be removed from my statement on BOTH numbers *** and ***), and a new statement will be sent to me, with these charges removed

3. Any historic charges for CIOT-2 and Contract Cover that were charged on my account, will be refunded and passed as a credit on my account.

4. Vodacom will explain to me what the charge for CIOT-2 was. NOT ONE person at Vodacom has had the knowledge to advise me what this cost is.

All of your correspondence to me starts with 'Dear Valued Customer....'. The way I have been treated I feel that this is so disingenuous from Vodacom. We are not valued as customers AT ALL. My treatment by Vodacom over the last week is a reflection of this. The quality of personnel at your Call Centre is sub standard. All they can do well is apologise. Well, apologies are not enough, now.

One unhappy, disappointed and most likely ex customer.

Andrew McMurray

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