SZ
Susan Z
1 reviews | Active since Feb 2019
28 Feb 2019, 12:53
Vodacom Account Billings
***** with my billing account. I contacted my local agent, Vodacom office, at Langeberg Mall in Mossel Bay regarding the higher monthly billing through debit order on my Bank Account. I also logged three complaints in store - sms feedback: problem solved! Nobody did rectify the overcharged billing on my Invoice nor my Bank account. I contacted George Head Office, left messages to the Senior person in charge..NO REPLY I signed a 24month fixed contract plus fixed amount that fits my budget, in Jan 2018. Since then Vodacom overcharges my monthly subscription with R41.35. They rep**** that the diff is the tax increase! , which is a mere 1% increase! Tax get calculated at the bottom of the invoice and not to change the fixed subscription fee. Can someone please give me the OMBUDSMAN/OMBUDSMEN e-mail address.
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Replies (4)
Vodacom's replyOfficial
28 Feb 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SZ
Susan Z's updateReviewer Update
28 Feb 2019, 14:18Thank You Vodacom Website Team.
SZ
Susan Z's update28 Feb 2019, 14:18
Reviewer Update
Thank You Vodacom Website Team.
SZ
Susan Z's updateReviewer Update
07 Mar 2019, 12:20Thank you Vodacom for your reply. You are referring me to the Vodacom Contract Terms and Conditions!!!!!!
I signed an upgraded contract in Dec 2017. Your Vodacom agent explained my upgraded contract in detail with me. I also asked many questions where I made sure that there will be no changes to my contract regarding the data & airtime chosen plus TOP UP, for the reason if I run out of data/airtime I will top up myself. NOWHERE was any clause showed or discussed with me regarding any changes that Vodacom can impose to my contract in future for extra data allocations and pricing .
I spesificaly mentioned to her, the agent, that I needed a fixed monthly amount contract with no changes, therefore the chosen TOP UP if I needed so! Yours, Vodacom refers me now to a decision taken by Vodacom to that as from 1 May 2018, Vodacom will be increasing the data allocation and pricing on the Smart +price plans. Which wasn't even communicated with me in May 2018. This was absolutely not discussed with me in Dec 2018 . If she, the agent, did discussed it with me, I never would have opted for this plan . I'm a pensioner, not working, have chosen a fixed price contract to suit my budget . This is ***** AND ABSURD for Vodacom to put data through to my account and bill me for this, whether I want it or not.
SZ
Susan Z's update07 Mar 2019, 12:20
Reviewer Update
Thank you Vodacom for your reply. You are referring me to the Vodacom Contract Terms and Conditions!!!!!!
I signed an upgraded contract in Dec 2017. Your Vodacom agent explained my upgraded contract in detail with me. I also asked many questions where I made sure that there will be no changes to my contract regarding the data & airtime chosen plus TOP UP, for the reason if I run out of data/airtime I will top up myself. NOWHERE was any clause showed or discussed with me regarding any changes that Vodacom can impose to my contract in future for extra data allocations and pricing .
I spesificaly mentioned to her, the agent, that I needed a fixed monthly amount contract with no changes, therefore the chosen TOP UP if I needed so! Yours, Vodacom refers me now to a decision taken by Vodacom to that as from 1 May 2018, Vodacom will be increasing the data allocation and pricing on the Smart +price plans. Which wasn't even communicated with me in May 2018. This was absolutely not discussed with me in Dec 2018 . If she, the agent, did discussed it with me, I never would have opted for this plan . I'm a pensioner, not working, have chosen a fixed price contract to suit my budget . This is ***** AND ABSURD for Vodacom to put data through to my account and bill me for this, whether I want it or not.
SZ
Susan Z's updateReviewer Update
07 Mar 2019, 12:38Thank you Vodacom for your reply. You are referring me to the Vodacom Contract Terms and Conditions!!!!!! I signed an upgraded contract in Dec 2017. Your Vodacom agent explained my upgraded contract in detail with me. I also asked many questions where I made sure that there will be no changes to my contract regarding the data & airtime chosen plus TOP UP, for the reason if I run out of data/airtime I will top up myself. NOWHERE was any clause showed or discussed with me regarding any changes that Vodacom can impose to my contract in future for extra data allocations and pricing . I specifically mentioned to her, the agent, that I needed a fixed monthly amount upgrade contract with no changes, therefore the chosen TOP UP if I needed so! I never signed a new contract. I didn't even received a copy of the upgrade. the agent told me that they keep it at Vodacom offices. I've just requested a copy of the upgrade. Yours, Vodacom refers me now to a decision taken by Vodacom to that as from 1 May 2018, Vodacom will be increasing the data allocation and pricing on the Smart +price plans. Which wasn't even communicated with me in May 2018. This was absolutely not discussed with me in Dec 2018 . If she, the agent, did discussed it with me, I never would have opted for this plan . I'm a pensioner, not working, have chosen a fixed price contract to suit my budget . This is ***** by Vodacom to put data through to my account and bill me for this, whether I want it or not. I will forward this to the Customer Consumer Act . I will also take this up with my Attorney. Once this contract ends, I will never take a contract with Vodacom again. !!
SZ
Susan Z's update07 Mar 2019, 12:38
Reviewer Update
Thank you Vodacom for your reply. You are referring me to the Vodacom Contract Terms and Conditions!!!!!! I signed an upgraded contract in Dec 2017. Your Vodacom agent explained my upgraded contract in detail with me. I also asked many questions where I made sure that there will be no changes to my contract regarding the data & airtime chosen plus TOP UP, for the reason if I run out of data/airtime I will top up myself. NOWHERE was any clause showed or discussed with me regarding any changes that Vodacom can impose to my contract in future for extra data allocations and pricing . I specifically mentioned to her, the agent, that I needed a fixed monthly amount upgrade contract with no changes, therefore the chosen TOP UP if I needed so! I never signed a new contract. I didn't even received a copy of the upgrade. the agent told me that they keep it at Vodacom offices. I've just requested a copy of the upgrade. Yours, Vodacom refers me now to a decision taken by Vodacom to that as from 1 May 2018, Vodacom will be increasing the data allocation and pricing on the Smart +price plans. Which wasn't even communicated with me in May 2018. This was absolutely not discussed with me in Dec 2018 . If she, the agent, did discussed it with me, I never would have opted for this plan . I'm a pensioner, not working, have chosen a fixed price contract to suit my budget . This is ***** by Vodacom to put data through to my account and bill me for this, whether I want it or not. I will forward this to the Customer Consumer Act . I will also take this up with my Attorney. Once this contract ends, I will never take a contract with Vodacom again. !!