pM
petunia M

1 reviews | Active since Dec 2015

04 Feb 2020, 11:46

Vodacom account billing *****

Good day 04/02/2020 I just spoke to Jabulile at 11:15 from Vodacom asking her about my Vodacom account why is it so high than normal , normally I paid R 347 and now the account is currently sitting on R378.99 I ask Jabulile why is the bill high she said I was getting discount, I mean discount of what’s I m paying a contract of 24 month which I signed . The contract must be R347 until it’s end unless I took advance airtime otherwise it’s must remain on R347 not what I m seeing here . This is just ***** we signing for something and we getting something else that is just ***** I m not going to pay that 378 I m not going to pay.

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2020, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team