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Andre C
1 reviews | Active since May 2016
24 Nov 2020, 07:45
Vodacom account balances incorrect
My Vodacom account wasn't paid end October BUT arrangements were made for 25 November. I changed jobs and so my new pay date is in the middle of the month and it's an inconvenience. When calling Vodacom accounts department it says the amount is over 4000 which is incorrect. It is 2400 but it refuses to give me the correct balance and says the 4000 will be deducted on month end which is also a load of bull because if I dont pay tomorrow my service will be suspended. I have asked numerous times that if anything my wife should be contacted as I am out of country and not available on my number at all. She has the 079 number. I have given permission that Vodacom may contact and speak with her at all times but still they refuse. Its unacceptable. The service we receive lately is ridiculous and i am NOT happy at all.
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Replies (5)
Vodacom's replyOfficial
24 Nov 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre C's updateReviewer Update
24 Nov 2020, 16:08Received an email from vodacom and that was it, no reply.
I then received a call and couldn't talk as I clearly stated call my wife but once again incompetence.
Now tomorrow my contracts will be suspended because of Vodacom it self because NO gets back to me in time to sort out this issue!!!!!
This is unacceptable!!!!!!
I then received a call and couldn't talk as I clearly stated call my wife but once again incompetence.
Now tomorrow my contracts will be suspended because of Vodacom it self because NO gets back to me in time to sort out this issue!!!!!
This is unacceptable!!!!!!
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Andre C's update24 Nov 2020, 16:08
Reviewer Update
Received an email from vodacom and that was it, no reply.
I then received a call and couldn't talk as I clearly stated call my wife but once again incompetence.
Now tomorrow my contracts will be suspended because of Vodacom it self because NO gets back to me in time to sort out this issue!!!!!
This is unacceptable!!!!!!
I then received a call and couldn't talk as I clearly stated call my wife but once again incompetence.
Now tomorrow my contracts will be suspended because of Vodacom it self because NO gets back to me in time to sort out this issue!!!!!
This is unacceptable!!!!!!
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Andre C's updateReviewer Update
25 Nov 2020, 07:28Can someone please respond to my posts and emails !!!!!!!!
I CANNOT have my accounts suspended. Last night vodacom asked when I would pay and I indicated 30 November as that is the sms I received from them but according to another sms I must pay today! I cannot pay because I the amount Vodacom gives is wrong!!! This is extremely urgent! I cannot have my accounts suspended
I CANNOT have my accounts suspended. Last night vodacom asked when I would pay and I indicated 30 November as that is the sms I received from them but according to another sms I must pay today! I cannot pay because I the amount Vodacom gives is wrong!!! This is extremely urgent! I cannot have my accounts suspended
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Andre C's update25 Nov 2020, 07:28
Reviewer Update
Can someone please respond to my posts and emails !!!!!!!!
I CANNOT have my accounts suspended. Last night vodacom asked when I would pay and I indicated 30 November as that is the sms I received from them but according to another sms I must pay today! I cannot pay because I the amount Vodacom gives is wrong!!! This is extremely urgent! I cannot have my accounts suspended
I CANNOT have my accounts suspended. Last night vodacom asked when I would pay and I indicated 30 November as that is the sms I received from them but according to another sms I must pay today! I cannot pay because I the amount Vodacom gives is wrong!!! This is extremely urgent! I cannot have my accounts suspended
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Andre C's updateReviewer Update
25 Nov 2020, 09:31This morning an sms was received by my wife from Vodacom that said payment of 2370 needs to be made today. She made it and emailed pop to the pop at vodacom address and also called the vodacom accounts to notify them of a payment made. Now we are told we still need to pay but payment was made!!!!! How does vodacom employ such *********** people that just have no idea what they are doing and what's going on?!!?!?!?!? We received so many different messages with different amounts and different dates. FIX THIS !!!!! PAYMENT WAS MADE!!!!!!!
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Andre C's update25 Nov 2020, 09:31
Reviewer Update
This morning an sms was received by my wife from Vodacom that said payment of 2370 needs to be made today. She made it and emailed pop to the pop at vodacom address and also called the vodacom accounts to notify them of a payment made. Now we are told we still need to pay but payment was made!!!!! How does vodacom employ such *********** people that just have no idea what they are doing and what's going on?!!?!?!?!? We received so many different messages with different amounts and different dates. FIX THIS !!!!! PAYMENT WAS MADE!!!!!!!
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Andre C's updateReviewer Update
26 Nov 2020, 06:33I am going to post a new review today as Vodacom as still NOT sorted out my issues since Monday and NO one bothers to read my emails or call my wife as indicated a thousand times!!!!!!!!
Yesterday a payment of 2370 was made as per the sms received from Vodacom yesterday morning.
Now my account still shows I didn't pay!!!!!!!!!!!!!!!!!!!
GET THIS FIX AND SORTED!!!!!!!!
PROOF OF PAYMENT WAS EMAILED YESTERDAY AND I CALLED THE 08219 number to notify Vodacom of a payment and yet it still says I owe which I dont!
If my service gets suspended I will cancel all my vodacom contracts and never make use of this network again!
Your service is absolutely ridiculously disgusting!!!
Yesterday a payment of 2370 was made as per the sms received from Vodacom yesterday morning.
Now my account still shows I didn't pay!!!!!!!!!!!!!!!!!!!
GET THIS FIX AND SORTED!!!!!!!!
PROOF OF PAYMENT WAS EMAILED YESTERDAY AND I CALLED THE 08219 number to notify Vodacom of a payment and yet it still says I owe which I dont!
If my service gets suspended I will cancel all my vodacom contracts and never make use of this network again!
Your service is absolutely ridiculously disgusting!!!
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Andre C's update26 Nov 2020, 06:33
Reviewer Update
I am going to post a new review today as Vodacom as still NOT sorted out my issues since Monday and NO one bothers to read my emails or call my wife as indicated a thousand times!!!!!!!!
Yesterday a payment of 2370 was made as per the sms received from Vodacom yesterday morning.
Now my account still shows I didn't pay!!!!!!!!!!!!!!!!!!!
GET THIS FIX AND SORTED!!!!!!!!
PROOF OF PAYMENT WAS EMAILED YESTERDAY AND I CALLED THE 08219 number to notify Vodacom of a payment and yet it still says I owe which I dont!
If my service gets suspended I will cancel all my vodacom contracts and never make use of this network again!
Your service is absolutely ridiculously disgusting!!!
Yesterday a payment of 2370 was made as per the sms received from Vodacom yesterday morning.
Now my account still shows I didn't pay!!!!!!!!!!!!!!!!!!!
GET THIS FIX AND SORTED!!!!!!!!
PROOF OF PAYMENT WAS EMAILED YESTERDAY AND I CALLED THE 08219 number to notify Vodacom of a payment and yet it still says I owe which I dont!
If my service gets suspended I will cancel all my vodacom contracts and never make use of this network again!
Your service is absolutely ridiculously disgusting!!!