TM
Tshembane M
1 reviews | Active since Mar 2014
30 Sept 2019, 09:23
Vodacom account appears on credit when it was paid over 3 years ago
I owed Vodacom for a short while, I payed them but the account still shows in my credit bureau profile. I have emailed my paid up later to customer care but nobody has helped. I am frustrated. This account was paid up over 3 years ago.
Account No: I***-2
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Sept 2019, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2019, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Oct 2019, 12:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply07 Oct 2019, 12:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team