Vodacom account and automated system not for clients benefit

Vodacom accounts are eager to lose clients. I have been a client with vodacom for years but now I have had enough. I was requested to make a payment on my account after I already made payment. A week later I still kept getting the automated response to make payment. This account is now suspended and I lost my number and now I'm handed over to the MBD attorneys. I wonder who will pay for the business I'm losing while my numbers need to change. This is unacceptable. I feel during these times we should try help the next person. I'm handed over to an attorney for R600 but yet no one told me this was the case. Even my vodacom app said I owed nothing. An even after all this when I try and contact a customer service representative I can only speak to a machine with limited responses.