AP
Anwar P
1 reviews | Active since Jun 2016
16 Jul 2022, 11:54
Vodacom Account ACTIVE but CLOSED?
I closed my account with you last year and it still shows as ACTIVE on my credit profile with instalment amounts of R309.00 per month?
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Vodacom's replyOfficial
16 Jul 2022, 13:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2022, 13:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
Anwar P's updateReviewer Update
18 Jul 2022, 13:19Your call centre is an endless loop. I called your Customer Care line who then confirmed that the account was INACTIVE but redirected you to Subscriber Collections (i.e. BILLING) where you need to enter your cellphone number. However, as per your automated system, the cellphone number is no longer ACTIVE which then kicks you out.
AP
Anwar P's update18 Jul 2022, 13:19
Reviewer Update
Your call centre is an endless loop. I called your Customer Care line who then confirmed that the account was INACTIVE but redirected you to Subscriber Collections (i.e. BILLING) where you need to enter your cellphone number. However, as per your automated system, the cellphone number is no longer ACTIVE which then kicks you out.