Vodacom account

So i was in arrears but never got told that i am so far behind as my service only got cut a month ago and now the number got suspended.

VVM attorneys took over the account and never received ANY contact from them regarding this nor any arrangement. Only about 2 weeks ago i reveived a letter from them regarding my vodacom account with an outstanding amount of R3700!!

I paid the full amount in full and settled the account, waiting for my paid up letter.

But now vodacom removed my number completely from the system and its now in the recycle bin or something like that.

They refuse to reactivate my account and dont want to give me the same number again ..

I dont want a new number and cant have a new number as this number is registered everywhere.

Vodacom even PROMISED me an upgrade if i settle the account before june and i did.

Please see statements attached as well as a chat were they said its only in arrears with 1000 and never said anything about the 3700.

So i didnt know about this AT ALL!!

I have tried to make contact with vodacom but they not helpful at all

Please help me with this!!!