CS
Cassie S

1 reviews | Active since Apr 2011

26 Sept 2016, 08:52

Vodacom account

<p>My Credit card expired in May and Vodacom payment did not go through. I phoned Vodacom Customer care and was told they NO longer except Credit card payments I must either pay via EFT of at an Vodacom Branch. I opted for the EFT option. Payments were made 1/7/2016, 18/7/2016, 22/8/2016 and 23/9/2016. Suddenly on the 26th September 2016 payment for my Vodacom account goes off my credit card. WHY? And who gave them the details. I phoned 082111 08:03am then the fun started. I spoke to Cindy, she could not help put me through to accounts spoke to Marver 08:13am he could not help put me through to collections spoke to “Dinshalo” she could not help and said I must speak to Billing, put me through “Unavailable try again later. Does Vodacom know how to solve this issue???? I don’t think they can resolve or give me answers. Pathetic</p>

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2016, 10:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team