1 reviews | Active since Apr 2011
Vodacom account
<p>My Credit card expired in May and Vodacom payment did not go through. I phoned Vodacom Customer care and was told they NO longer except Credit card payments I must either pay via EFT of at an Vodacom Branch. I opted for the EFT option. Payments were made 1/7/2016, 18/7/2016, 22/8/2016 and 23/9/2016. Suddenly on the 26th September 2016 payment for my Vodacom account goes off my credit card. WHY? And who gave them the details. I phoned 082111 08:03am then the fun started. I spoke to Cindy, she could not help put me through to accounts spoke to Marver 08:13am he could not help put me through to collections spoke to “Dinshalo” she could not help and said I must speak to Billing, put me through “Unavailable try again later. Does Vodacom know how to solve this issue???? I don’t think they can resolve or give me answers. Pathetic</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
