CK
Cherie K
1 reviews | Active since Apr 2011
28 Dec 2019, 17:29
Vodacom account
I upgraded my contract and was not informed of all the details regarding the contract. My account arrived while I was on leave and I called the call centre. The call centre refered me to the store and the store manager cannot explain why my account is as high as it is. I now need to pay for an accoint and I do not know what I am paying for.
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Vodacom's replyOfficial
29 Dec 2019, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2019, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team