CE
Chanelle E

1 reviews | Active since Apr 2024

29 Apr 2024, 13:18

***** - VODACOM ACCOUNT

***** was done on my Bank account via an online transaction - no one called and confirmed if it was me, this was just approved without my consent. No signature, no proof of ID or Residence or Bank details confirmed...

Made a case on 28/03/2024 with Vodacom ***** Dept and my bank also, still waiting on response to get this sorted. Another month passed and debit order due again... I am the one getting a bad name out there because the turn around time to answer an email and sorting out a problem is 7 - 14 working days... PATHETIC SERVICE!!!!

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2024, 14:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team