Vodacom account

Hello Peter.<br> <br> I am Chrisstelle Peterson Cell ***<br> <br> I hope you would be ale to help me. I have an outstanding account with Vodacom wish is not my fold. They did a debit order in October 2015 in wish they cannot trace the amount of R4681.16. I have phone several time I email my back statement to Vodacom 7 time and to 2 Special's they just don't come back to me at all