Vodacom Account

Good Evening,

I have been a costumer of Vodacom for over approximately 20 years, since I started working and my first cellular service provider. Over this period I have paid in access of R250 000 – R500 000 towards Vodacom.

I was actually shocked to receive a invoice off over R12 000 in August. My normal subscribtion avvrages from R3500 to R4500 a month.

After numerous phone calls, I eventually got hold of an consultant that informed me that my account was audited and that I was incorrectly credited during December 2019 and January 2020, according to the consultant it was a mistake made by Vodacom and I now owe them the outstanding amount of approximately R10 000. The consultant informed met that I can make arrangement to pay this money off, which I attempted to do, I once again contacted Vodacom and the consultant told me that it is possible to pay this amount in monthly instalments and that she has submitted the request. I did inform them that I will pay my normal monthly subscription, and on top of that R1500 to pay off there mistake. I was actually shocked again when an attempt was made the next month by Vodacom to deduct over R14 000 from my bank account, subsequent to that my account was suspended. Once again after numerous calls and being cut-off numerous times, I finally got hold off an consultant, which only told me that I need to downgrade to pay as-you-go, until the out standing amount has been settled, which was not my fault. Apparently another request was submitted for the downgrade and I was informed that I need to pay approximately R2900 for the next 6 months, then my contract will resume as normal. The downgrade will happen in the next 24 hours, and I will receive an SMS. After 24 hours I contacted Vodacom again, a Friday, were after my account was only reinstated. On the Monday my account was once again suspended, were after I once again had to make various phone calls to reinstate my account. I have actually may a payment of R4800 to Vodacom during October and have noticed that my account is still over R14 000. I had to go through all this inconvenience due to a mistake from Vodacom. I am strongly considering to cancel my Vodacom subscription as soon as my contract expires. Regards Neels Oosthuizen