SB
Sharleen B
1 reviews | Active since Aug 2020
04 Aug 2020, 15:48
Vodacom account
It seems the only way you can get through to vodacom is to log a complaint, you spend so much time in the automated queue and not getting where you need to. I'm trying to find out if my debit date has been moved and why an incorrect amount will be debited on the incorrect date - my number *** - once again I've tried over 2 days to establish what is going on on my account and i just get no where
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Replies (2)
Vodacom's replyOfficial
04 Aug 2020, 20:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 20:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sharleen B's updateReviewer Update
11 Aug 2020, 08:17so its now 11/08 from 04/08 had no reply except Vodacom is looking into this and my statement has been sent and its not correct! when is this going to get fixed and checked?????
SB
Sharleen B's update11 Aug 2020, 08:17
Reviewer Update
so its now 11/08 from 04/08 had no reply except Vodacom is looking into this and my statement has been sent and its not correct! when is this going to get fixed and checked?????