1 reviews | Active since Oct 2013
Vodacom Account
I took 3 new contracts 3 months ago and never received my Invoice timeously, so paid what was the anticipated amount when taking the contracts. Upon requesting the invoice, it was mailed to me and I noticed a large amount of discrepancies. I lodged an objection and was given a reference no. I made several follow up calls and recorded same and was told that it is not yet finalized. I then paid an amount of R1000 at the end of last month and yesterday I received a call informing me that my account was in arrears and that it would be suspended but upon my explanation and furnishing a reverence no to the consultant, I was told that it will not be suspended. Today unbeknown to me the 3 accounts were suspended and when calling VODACOM, I was redirected to a self help/call back option. I was intending to make use of VODACOM fibre optic installation, but in this case, I will rather revert to Cell C and will never recommend VODACOM to anyone. After sales service is shocking and not even the VODACOM shop in the mall can assist me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
