AP
Alain P

1 reviews | Active since Oct 2013

16 Oct 2017, 18:06

Vodacom Account

I took 3 new contracts 3 months ago and never received my Invoice timeously, so paid what was the anticipated amount when taking the contracts. Upon requesting the invoice, it was mailed to me and I noticed a large amount of discrepancies. I lodged an objection and was given a reference no. I made several follow up calls and recorded same and was told that it is not yet finalized. I then paid an amount of R1000 at the end of last month and yesterday I received a call informing me that my account was in arrears and that it would be suspended but upon my explanation and furnishing a reverence no to the consultant, I was told that it will not be suspended. Today unbeknown to me the 3 accounts were suspended and when calling VODACOM, I was redirected to a self help/call back option. I was intending to make use of VODACOM fibre optic installation, but in this case, I will rather revert to Cell C and will never recommend VODACOM to anyone. After sales service is shocking and not even the VODACOM shop in the mall can assist me.

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2017, 06:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team