NB
Natalie-Anne Bower

1 reviews | Active since Dec 2015

20 Dec 2015, 07:18

Vodacom Account

Good Day<br> <br> Saturday 12th December I made application for an extra contract at Vodacom in Tygervalley, Cape Town. <br> The Sales lady(I forget her name as she did not tell me) entered my details in on the system as I am an existing<br> Client. She informs me that my ID () is invalid. Then by entering my telephone number<br> ( *** ) my details came up. She made application. Please bear in mind that the shop is extremely busy<br> due to the festive season. The Sales lady then blatantly tells me that the application is Declined. Not only did I hear it<br> but the entire Vodacom shop as well. I find this extremely unprofessional and prejudice.<br> I asked the reason for the application being declined and she tells me I must call the legal department. She did<br> not even give me the number for the legal department!<br> <br> I went to the Vodacom shop at Soneike, Kuilsriver and made application there as I took out my existing contracting there.<br> I spoke to Faizel, and he made the same application, and it was declined. He also told me that I must call the legal department.<br> He also told me that Vodacom updated the system last year and that all I must do is call in to the legal department so that they can<br> Put a note o

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2015, 07:33
Official
Hello NatalieAnneB,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team