Vodacom Account

Recently I app**** for a contract and was declined due to the account being in legal status. A complaint was logged on Hello Peter, I was contacted and advised that the account had been settled and was actually in a credit balance, the lady advised that she will contact the legal department and have them remove the legal status, which has not been resolved as yesterday I app**** for a fibre line and was given the same story. I personally feel Vodacom is not professional and conducts consumer accounts poorly. This is impacting poorly on my credit profile, and I do not think it is fair that I being the consumer is treated so poorly, Vodacom resolve this issue, or I will have to look for other service providers as customer service lacks poorly in your company.