TJ
Tertius J

1 reviews | Active since Jan 2022

05 Jun 2022, 18:40

Vodacom ***- Cancelled

Copy from a Vodacom Customer: ""After multiple calls to them to cancel my last contract, I found on my bank statements they actually have not honoured my request.""

I do not understand that, when you want to cancell Vodacom Services, you cannot do it at one of their shops, you Have to phone ***. And there is always, always "high Voumes" & please phone later. I have done that several times. Then I tried this number, *135#, with this response: "You are currently not subscribe to any services"!!!

24 May 2022: Eventually, I did receive this SMS: "Hi, your debit order has been successfully removed from your Vodacom *** 1961. Should you wish ...Bla Bla".

BUT, Vodacom still proceed to bill me.

Tertius de Jager *** & ***

0
Replies (1)
Vodacom
Vodacom's reply06 Jun 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team