Vodacom accidently deactivates my caller identity and then don't know how to fix it!

Vodacom converted my package from a contract to a prepaid on the 8th of August 2022 and since that time accidently deactivated my caller identity. I reported it on the 8th of August and made no less that 7 calls to 082 135 on that day without any luck. People have been phoning me and I have been getting updates but for the last 9 days the issue has not been resolved. The latest feedback today was that even though it was their own fault they would only be able to fix it on 1 September 2022 so I will just have to wait it out.