Vodacom accidentally takes money R95,000) and one month later can still not give us a refund date

We are a small non-profit company. Vodacom accidentally debited our account with R95000 about a month ago. They have been dragging their feet tremendously to refund us and now we are unable to pay staff salaries. we have asked them on numerous occasions to give us a date, but they simply do not care enough to do this. We have to remind them, follow up with them etc. We are the client here, and have given them a lot of businesses over the past 3 years, we also all have our personal accounts with Vodacom. This is simply not enough. People involved. From: Ashton Chetty, Vodacom <***> Sent: Tuesday, November 21, 2023 9:02:03 AM To: *** <***>; Niki Glen <***> Siphiwe Khumalo <***>; Mpho Hlanyane, Vodacom (External) <***>; Nikhil Bhoola <***> Subject: RE: SR***