Vodacom Accidental Damage Insurance

- On 26 Nov 2020 Accidental Damage Insurance was added to my Vodacom account. - During my upgrade in 2020 on this account I clearly request that Insurance cover must not be added to my account and I did not request this Insurance during November. This was added without my permission or authorization. - On 12 December 2020 I received my statement and saw this Insurance cover was added. - On 15 December 2020 I phoned Vodacom but could not get hold of the Customer service. I then send an e-mail to *** requesting them to remove this Insurance and that I will not pay for the insurance because I did not request it. Vodacom replay on the same day with a confirming e-mail. - At the end of December 2020 I deducted the Insurance amount from my account before paying my account. - On 8 January 2021 I received my new statement and saw that the insurance was not removed from my account. - On 11 January 2021 I phoned customer care again and I was put through to Insurance department. A query was logged with reference no *** and they promise me that the Insurance will be cancelled and my account will be credited. - On 12 January 2021 I followed this up with an e-mail to *** again requesting that the Insurance must be removed. Vodacom replay on 13 January 2021 with a confirming e-mail. - At the end of January 2021, I again deducted the Insurance amount from my account before paying my account. - On 8 February 2021, I again phoned customer care again and was put through to the Insurance department, only to hear from the service agent that the Insurance can not be cancelled because my account is in arrears. - My account is in arrears because I did not pay for the Insurance, which I did not request and which should have been removed already. I refuse to pay for this Insurance. - I will not pay for the Accidental Damage Insurance because I did not request or authorized it. - For the past few years I paying my Vodacom account by EFT and not by Debit order because this is not the first time Insurance or content services or other deduction was just added to my account without my permission and with a debit order I do not have a choice to pay that money. Vodacom will just deducted the amount, even if you logged a query.

- I hope this issue can be resolved soon.