Vodacom Accidental Damage Cover - ****

I recently took my iPhone into the Vodacom branch in Canal Walk, Cape Town to get my cracked camera fixed.

First, the assistant told me that the camera can't be fixed and that the phone would need to be replaced. Without giving me any further direction, I asked them to then give me a replacement. I'm paying for cover every month, so surely it's not my problem.

After involving the manager, they came back to me saying that they have an iPhone variant replacement for me, but they still need to take my phone in for 2-3 days for assessment, and can't lend me a phone. How is anyone supposed to go without a phone for 3 days? Even the Vodacom website states that they borrow you a phone, but this turns out to be all a lie since they can't do that while the phone is being assessed.

I would advise anyone to stay away from Vodacom's insurance cover offering.