Vodacom acccount incompentacy

Yet again me and Vodacom. By accident while on my FNB app I saw Vodacom handed me over to experian for bein in arrears for a month...WHAT...my account is up to date. I've spend the last nearly 2 weeks trying to find out how this happend. Experian does not care and told me to sort it with Vodacom. Vodacom tels me I'm not in arrears. A week ago it was escalated. I keep.on askin Vodacom for feedback and not getting any response on my mails. Today I phoned again....fuming...No Ma'am....your account is up to date. YES!!!! I KNOW!!!!!. Them te consultamt spoken to legal and they will send through an update to ITC which will only be reflecting in 21 days. I demanded to speak to the legal department.....surprise....I can not talk to them cause the Bot does not transfer me as my accoumt is not outstanding. I want to know...how did you hamd over my account and I want to know who did this. I'eve had it with vodacom. They *****ed me over before and was quick to fix it whem I took to social media. Only to block the profile exposing this afterwards. I WANT TO KNOW...WHO HANDED ME OVER...WHO PRESSED THE BUTTON...AUDIT LOG VODACOM!!!! Now I have to wait 21 days to see if my cresit score is even fixed before I need to fight again. I should have never renewed my contract with Vodacom .