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Endgame Z

1 reviews | Active since Sept 2021

13 Sept 2021, 16:10

VODACOM ACC

I have fully paid and settled my vodacom account, have tried numerous ways to communicate with VODACOM, to assist me to remove the flag on my credit which still shows is active and still reflect that I owe them. All i always get from them "ACCOUNT REMOVED". I just find this very irritating, one has to think that VODACOM Is one of the big brands yet their professionalism is on another level. Poor communication and bad treatment. I wonder if this is some kind of punishment you give to your clients, or is just selective. Bad business system I must say.

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Replies (2)
Vodacom
Vodacom's reply14 Sept 2021, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Sept 2021, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that instruction was submitted to all the relevant credit bureaus to update the payment profile and the expected turn around time is 5-7 working days. 

Regards Consumer Website Team

Best regards,