PP
Pat P
1 reviews | Active since Nov 2018
21 May 2024, 15:08
Vodacom abusing elderly retired women
2years back I bought my mother top of the range iPhone 13 Pro Max for her birthday soo I insured it with Vodacom for a cover for R25 000- R30 000 soo 2years later my mother got ****** last week soo after claiming they telling me that the phone I insured for the value went down but crazy enough the premium stayed the same soo now they telling an Elderly retired lady to pay R11 000 for excess for soo she can get a new phone……Like what nonsense is that especially after a traumatic experience of her almost losing her life
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
22 May 2024, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2024, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PP
Pat P's updateReviewer Update
22 May 2024, 15:06Thanks soo much for the fast response.
I’ve forwarded the message to my mother and she felt much better as she was stressing a lot about this situation
God bless
I’ve forwarded the message to my mother and she felt much better as she was stressing a lot about this situation
God bless
PP
Pat P's update22 May 2024, 15:06
Reviewer Update
Thanks soo much for the fast response.
I’ve forwarded the message to my mother and she felt much better as she was stressing a lot about this situation
God bless
I’ve forwarded the message to my mother and she felt much better as she was stressing a lot about this situation
God bless
PP
Pat P's updateReviewer Update
22 May 2024, 15:17Now they forcing me to opt for a refurbished IPhone 13 Pro Max because they did mention that all IPhone 13 Pro Max is discontinued soo I don’t understand what’s happening heyy
I pay R435 pm for my insurance but now they want me to take an 2nd hand🚮
I pay R435 pm for my insurance but now they want me to take an 2nd hand🚮
PP
Pat P's update22 May 2024, 15:17
Reviewer Update
Now they forcing me to opt for a refurbished IPhone 13 Pro Max because they did mention that all IPhone 13 Pro Max is discontinued soo I don’t understand what’s happening heyy
I pay R435 pm for my insurance but now they want me to take an 2nd hand🚮
I pay R435 pm for my insurance but now they want me to take an 2nd hand🚮
PP
Pat P's updateReviewer Update
24 May 2024, 11:38Hi
Not to be rude but what’s the response as I haven’t received a call after you called and I’m panicking as my mother is staying alone via health wise she’s not well soo on regular basis I communicate to her soo it’s difficult as she doesn’t have cellphone so we can communicate with her properly
Not to be rude but what’s the response as I haven’t received a call after you called and I’m panicking as my mother is staying alone via health wise she’s not well soo on regular basis I communicate to her soo it’s difficult as she doesn’t have cellphone so we can communicate with her properly
PP
Pat P's update24 May 2024, 11:38
Reviewer Update
Hi
Not to be rude but what’s the response as I haven’t received a call after you called and I’m panicking as my mother is staying alone via health wise she’s not well soo on regular basis I communicate to her soo it’s difficult as she doesn’t have cellphone so we can communicate with her properly
Not to be rude but what’s the response as I haven’t received a call after you called and I’m panicking as my mother is staying alone via health wise she’s not well soo on regular basis I communicate to her soo it’s difficult as she doesn’t have cellphone so we can communicate with her properly
PP
Pat P's updateReviewer Update
27 May 2024, 10:12Soo your silence means my mother doesn’t have a choice to either pay the excess fee or just get a refurbished phone?
PP
Pat P's update27 May 2024, 10:12
Reviewer Update
Soo your silence means my mother doesn’t have a choice to either pay the excess fee or just get a refurbished phone?