Vodacom Abusing Customers and Ignoring Consumer Protection

Vodacom is taking complete advantage of me as a paying customer together with Vodacom Insurance, — and worse, because I am a foreigner living in South Africa, they clearly think they can push me around.

First, after my phone was ****** about a month ago, I was supposed to receive the iPhone 16. Instead, Vodacom forces me into taking the iPhone 17 at extra cost (called betterment) because they can’t supply the 16 anymore. Why must I pay for their stock incompetence? This is nothing but exploitation and a direct breach of the Consumer Protection Act. And to make it even more fun, they require 1/3 of the cost of the phone as excess after I pay over R 466.00 per month to Vodacom Insurance to protect my phone.

Second, Vodacom cut my line without warning, simply because a debit order didn’t go through. No SMS, no call, no notice. Just a cut. This is ******** and a disgrace.

It is obvious Vodacom has no respect for customers, no transparency, no accountability, and no compliance with consumer laws. I will not accept being bul**** simply because I am a foreigner.

I demand an immediate explanation and solution. Failing this, I will escalate this case to the Consumer Goods and Services Ombud, the National Consumer Commission, and legal representatives.

It's time you stop pushing me around and stop your clever marketing techniques to make money from people. The call centres are a disaster, and i still do not have a resolution to my previous complaint,t but you send messages with "case closed" ... yes, case closed for you, that you do not even bother to help your clients